Worry-Free Returns with Flex
With Refurbly Flex you don't need to treat your phone like grandma's fine china. We refurbish the phone if normal wear occurs, while major damage or cracks are covered by the included protection.
Free returns
30-day open purchase
Examples of Wear
Applies to phones and tablets when subscribing via Refurbly Flex.
Signs of Normal Use
No problem, we'll handle this
Major Damage & Cracks
Covered by our low deductible
How Do I Make a Return?
Follow these important steps before sending the product to us for a quick and worry-free return.
1. Make Sure Find My iPhone Is Turned Off
2. Reset Your iPhone
3. Remove the SIM Card
4. Fill in the Form on the Brochure You Received in the Box
5. Pack the Phone Well and Drop Off at a Service Point
6. Inspection & Refund
Need Help?
Don't hesitate to contact our support, or visit us at our store at Nygatan 29 in Örebro. Open weekdays 08–17.
Email us at
Phone support (weekdays 09–15)